Support Articles
Browse our list of articles to find what you're looking for.
Getting Started
- Admin Login Issues
- Update Account Settings
- Bloomerang Payments vs. Stripe
- Training Resources
- Subscription Invoices
- Ongoing Support and Implementation Packages
How To's
- Webhooks
- Updating Your Kindful Account After a Name or Domain Change
- Adding CSS to Kindful Hosted Donation Pages
- How to Change or Remove an Admin Login on Your Kindful Account
- How Kindful Can Help During Extraordinary Times
- Language Support on Kindful Donation Pages
Campaigns & Transactions
- Adding Stock Transactions
- Find Sum Totals by Campaign
- Your Zip/Postcode is Incomplete Error
- Using Goal Thermometers with Kindful Fundraising
- Setting Tax Deductible Amounts
- Add In-Kind (Non-Cash) Transactions
Crowdfunding
- Use Crowdfunding for a Virtual Live Event
- Facebook Comments on a Crowdfunding Page
- Crowdfunding FAQ
- Inviting Team Captains and Members to a Crowdfunding Campaign
- How Crowdfunding Totals Are Calculated in Kindful
- Create Crowdfunding Teams from a Group
Contact Records & Donor Info
- Deceased Contacts
- Finding Contacts Who Have Never Donated
- Add A Contact
- Update Donor Payment Information
- Cleaning Up Unexpected Contacts After Connecting an Integration
- Kindful BCC FAQ
Donation Plugin
- Creating a Donation Plugin
- Donation Plugin FAQ
- Install the Kindful Donation Plugin in Squarespace
- Install the Kindful Donation Plugin on Wordpress
- Install the Kindful donation plugin on Wix
- Install the Kindful Donation Plugin on Weebly
Donor Lifecycle Analytics
- Track Donor Stages to Better Forecast
- Wealth Insights Reporting & Analytics
- Wealth Insights Overview
- All About the Kindful Dashboard
- About the Donor Pyramid
- Donor Lifecycle Analytics
Filtering
- Common Filters
- Finding First Time Donors
- Inverting and Adding Additional Values a Filter
- Gift and Giving Terminology in Kindful
- Contacts Filters Glossary
- Activities Filters Glossary
Kindful Help Center
- Automatic Logouts
- Import Statuses (API)
- Permissions for Admin Users
- Donor Accounts
- App Directory Overview
- Kindful and CAPTCHA
Mailings
- Sending Revised Tax Summaries
- Birthday Messages
- How To Send Tax Summaries Using Kindful's Built-in Tool
- Tax Summaries Tool FAQ
- Best Practices When Preparing Tax Summaries
- Embed a Template
Receipting & Acknowledgements
- Tax Summary Tool Webinar
- Issue Donation Receipts Retroactively
- Understanding Template Types
- Australian Tax Summary Preparation Checklist
- Acknowledgements Tool FAQ
- Template Tags Glossary
Reporting
- Reporting FAQ
- Report History Page
- Kindful Standard Reports
- Reporting on Relationships
- Create a Report with Pledge Balances
- Column Sets
Tasks
Zapier
CRA Receipting - Canada
Apps - Accounting
- QuickBooks FAQ
- Common QuickBooks Questions
- Assign a Designation and Get the Transactions to Sync to QuickBooks
- View and Trash Data Created by QuickBooks
- QuickBooks Error: QWC1040
- How to Connect QuickBooks Desktop to Kindful
Apps - Advocacy
Apps - Auctions
Apps - Crowdfunding
Apps - Email Marketing
- Push Contacts from Kindful to Mailchimp
- Connecting and Understanding the Connection Between Constant Contact and Kindful
- Emma Email Integration
- Mailchimp: Overview
- Setting Up the Mailchimp Integration
- Add a Kindful Group to Mailchimp
Apps - Event Management
Apps - Fundraising
- Brushfire + Kindful
- CauseVox + Kindful
- Donorbox + Kindful
- Fundraise Up + Kindful Integration
- RaiseDonors FAQ
- RaiseDonors Integration
Apps - Membership
Apps - Mobile Payments
Apps - Gift Matching
Apps - Storefront
Apps - Volunteer
Everything Else
- Gateway Response: An Error Occurred Fetching the Transaction Code
- Connected Apps
- Unintended Data in Kindful
- Set Up White Labeling (Domain Masking) for Your Kindful Account
- Conversion Tracking Guide for Google's Ad Grants
- PCI Compliance