When a donor makes an online donation, there is a fee associated with it for processing the payment. Read this article to see more about how to see those fees on the donations received.
Credit Card + ACH Fees
There are a few places you can track fees in Kindful. The fees will be tracked and calculated based on a deposit.
A good place to start is with the Batch Deposits report. This will show you the Kindful (gross) total vs. the deposit total (gross sans fees). As a note, this does not include PayPal deposits. This report will be in PDF format, and is a great way to share bulk deposit information for reconciliation purposes. This report is found on our Reports page.
If you want to drill down to the individual transactions that make up each deposit and gain more insight into these, we recommend heading to our Payment Gateways page in Kindful. You can get there by going to Settings > Fundraising Settings> Payment Gateways.
When inside of each Payout, you can click the link to "View Kindful Transactions in this Payout". This will take you to a filtered Activities page view of all transactions associated with the Payout.
Here, you can choose to Create a Report to export out the transactions.
Of Note: This process will show the gross amounts of the donations. You will need to factor out the fees per transaction. If you use Bloomerang Payments (recommended), all Credit Card transactions process at a 2.9% + $.30 rate, and all ACH transactions process at a 1% + $.30 rate. Be sure to export out the "Transaction Type" column when creating your report to know which rate to apply.
Additionally, this method does support the recommended approach of tracking fees in your accounting software. Since transaction fees are an expense incurred by the organization as opposed to the donor, we recommend that the transaction fees be recorded in an expense account as a lump sum per payout. This process is not automated by the integration, and will need to be completed separately.
Still have questions?
Feel free to send our support team an email, or you can chat with a representative from the lower left hand corner of your Kindful Admin account.