You may see that a contact received the "Monthly Receipt Outreach" or has multiple "Opened an email" activities on their profile.
A General Understanding
There are two statuses that will be present in an account that relates to the emails that are sent out automatically from Kindful (e.g. a transaction receipt).
Opened an email
This description is literal and it is telling you that the email was opened this many times, not received this many times. If you see multiple activities of this, it means the recipient opened it multiple times.
Monthly Receipt Outreach
This is not a separate email that gets sent to donors. It is a summary activity you will see on a profile, which means that in the past month, the donor received one or more receipt emails. In case a donor has multiple gifts per month, this will summarize the fact that they received at least one transaction receipt.
We can also display if a recipients email was either Soft Bounced or Hard Bounced. If it is a soft bounce, the email will attempt to deliver again on the next transaction. If it is a hard bounce, the email will not be attempted again in the future, as it has been identified as a bad email address.
Still have questions?
Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.