How to Cancel a Recurring Donation

Overview

This article explains how to Cancel a Recurring Donation from a donor's profile in Kindful. This is from the Admin perspective

Linked Articles:

Recurring Transaction Receipts and Processing

Recurring Transactions

Issuing a Donor Refund


How to Cancel

When you need to cancel a recurring donation from a donor's profile in your Kindful Admin account, you can do so by navigating to the Donor Profile, and clicking on the Payment Info tab. Locate the Recurring Transaction, and click Cancel. If you need to refund past payments, please refer to the article linked in the Overview section above.


How to Change a Billing Profile Associated with a Recurring Donation

You might see the this message on a contact profile when trying to change the card associated with a recurring donation: "The billing profile has a recurring transaction assigned to it. Please move the recurring transaction to another billing profile or remove it on the dashboard." Please see the article linked below to address this.

Updating payment method connected to a recurring donation (Donor Experience)


Still have questions?

Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member. 

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