Kindful Events FAQ

Overview

Below is an FAQ about Kindful Events.

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What is Kindful Events?

Kindful Events is a ticketing solution you can use for your Events. Sell up to nine different ticket types per event, including Free tickets. You can have multiple attendees per ticket, too - think of a Family ticket that includes up to five guests. This tool is designed to handle most all of your ticketing and event needs.


What Gateway does it work with?

Kindful Events performs best with Kindful Payments, and that is our recommended solution. If you happen to use Stripe as your payment gateway, this will also be supported. We do not currently support using Authorize.net or PayPal for this feature.


Do Attendees create Contacts?

Event Attendees do not create new contacts in Kindful. Your ticket buyers will, however. 


How can I get my Attendees into Kindful as Contacts?

The simplest way to do this is to head to the Manage section of your event, and choose the Attendees tab.

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On this page, there is a Download CSV button in the top right-hand corner. Use this export to get the full list of ticket buyers and the attendees, and with a small modification to the sheet (removing the ticket buyer columns) you can use the Kindful Import Tool to import the list of Attendees as new contacts. Alternately, you can import that modified list of Attendees (remove the Ticket Buyer data) and import it into an email marketing tool you have connected to Kindful. This will bring the contacts into Kindful as well.


Do I need to setup a custom template for my registrants?

Part of the Event setup process is configuring Communication. This is found on the Settings tab of the Event manage page. Kindful will control the format here, and you can fill in the boxes on this page to get the email sent out.


What if I need to contact ticket buyers before an event?

You can take the Download CSV file of all attendees and import the list into your email marketing platform. You can also use the Acknowledgements tool and set it up using the "Registered for Event" filter to create your action list.


Does this tool handle seat assignments?

No. This tool does not handle seat assignments.


Still have questions?

Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member. 

 

 

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