Automatic Logouts

Kindful sessions will automatically log you out after a period of inactivity. This article goes over some of these scenarios, as well as some steps you can take to ensure a great experience with this feature.


Overview

This article explains how the automatic logout process happens, how it can affect your Kindful experience, and steps you can take to ensure your experience is best.

Linked Articles:

- Add an Admin User

- Kindful's Data Security Practices


How does Kindful's automatic logout feature work?

You may see the image below from time-to-time when using Kindful. After 30 minutes of inactivity in Kindful, you can see this notice present on your Kindful window in your web browser.

Screen_Shot_2019-04-05_at_10.30.20_AM.png    

Common examples of when you will see it include the following:

  • When you step away from your computer for the set time period
  • When using Kindful in multiple tabs, one of the tabs gets logged out due to inactivity

Why does Kindful use automatic logouts?

As a company that takes data security and privacy very seriously, we recognize that Kindful’s information security practices are essential to you. We take precautions to safeguard your data against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

We hold your account information, lists, and data in strict confidence.


What can I do to remediate Kindful logging me out constantly?

Try a different web browser - If you are encountering a situation where Kindful is logging you out constantly, even outside of the 30 minute window we set, try accessing your Kindful account in a different web browser. It is important to remember that some browsers might be outdated (e.g. Internet Explorer) or your web browser might need an update run. Often, the simplest way to test a situation like this is by using a different web browser.

Clear your cache - You can clear the cache in your web browser. If you need a refresher on how to do this, here's a helpful article: https://www.refreshyourcache.com/en/home/

Check your extensions - Your web browser (e.g. Chrome) might allow you to add something called an extension, which is an "app" added to your browser that can serve a multitude of purposes from easily adding events to your calendar to ensuring you are always finding the best deal when shopping online. In Chrome, the extensions display just to the right of the address bar at the top of the browser. These would be things like ad blockers that are installed on your browser to improve your browsing experience.

It's possible that one or more of these extensions is affecting your Kindful experience. To find out for sure, just open a new private/incognito window in your browser and log in to Kindful there. This window will disable all extensions, so you can see if one of yours might be causing a problem.

Check your computer for Operating System (OS) updates  - You can verify that your computer is up today by verifying system/version is on your computer (e.g. Windows 10, Mac OS Mojave 10.14.4) is the most current version.

Check the time - One thing to check is the clock on your computer and verify that it is set accurately. A great way to validate this is type "what time is it" into a Google search and verify that it shows the same time as what is displayed on your computer. If the time is off on your computer, it is possible that the browser would think the Kindful session has expired.

How to change the time server on Windows 10

How to change the time server on an Apple Computer


Still have questions?

Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member. 

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