Learn more about how to Connect your Kindful account with your Double the Donation account by linking your 360MatchPro account to Kindful.
Overview
This article explains how to connect your Double the Donation account to Kindful. You can connect the two applications by visiting the App Directory in Kindful.
Linked Articles:
- Does Double the Donation Integrate with Kindful?
- Kindful - Double the Donation FAQs (copied below)
How does the integration work?
The webhooks that are created will push donations from Kindful into 360MatchPro in real time. The webhook will append your 360MatchPro public key in the request. After 360MatchPro receives the data from Kindful, 360MatchPro will call the Kindful API to verify the transaction. It will verify that the transaction originated from Kindful and that it is associated with your account.
To connect, head to Apps > App Directory and find the 360MatchPro icon.
Click on Learn More and you can then click Connect to get started.
After authorizing the applications to work together, you'll need to finalize the setup. Follow steps 1-3.
How are items mapped between Kindful and 360MatchPro?
When donations are updated/deleted in Kindful, will those changes be reflected in 360MatchPro?
Yes. 360MatchPro will receive and process these changes.
Contact profiles (names, email addresses, etc.) aren't syncing into 360MatchPro. Why?
360MatchPro focuses on syncing transaction data (e.g. amounts, timestamps, etc.). Occasionally, contact information is updated when a transaction update event is pushed into 360MatchPro. However, 360MatchPro does not attempt to fully sync contact profiles. 360MatchPro's goal is to drive matching gifts to completion, which often has a relatively short lifecycle.
An email was sent out before the donation date in 360MatchPro. Why?
It's possible that the donation timestamp was updated in Kindful to a later date after the 360MatchPro email went out. Timestamps sync between both systems.
Why is the donation amount in 360MatchPro different from the amount in Kindful?
360MatchPro subtracts the transaction's non-deductible amount. Thus, 360MatchPro reflects the net amount.
Some transactions in Kindful aren't appearing in 360MatchPro. Why?
It's likely that the transaction's net amount after subtracting the non-deductible amount is equal to zero. 360MatchPro does not consider these transactions to be donations, so they aren't processed. If the transaction is adjusted in a manner that results in a positive net amount, then the updated transaction will be pushed into 360MatchPro.
I see transactions in my 360MatchPro account with timestamps that were before I enabled the integration. I have not imported historical data. Why are these showing?
360MatchPro will import all "new" and "updated" transactions to ensure that the data in your 360MatchPro account is always up to date. If a historical transaction is updated after you activate the integration, it will appear in 360MatchPro at the time of the update with the original timestamp. For example:
I activated my 360MatchPro-Kindful integration on 2/1/2020. A few days later, I update the contact information for a donor who gave to my 2019 end of year campaign on 12/1/2019. The 12/1/2019 donation record, which wasn't in my 360MatchPro account when I activated the integration on 2/1/2020, appears in my 360MatchPro account with the 12/1/2019 timestamp and the new contact information for the donor.
How does 360MatchPro process split donations (transactions)?
The aggregate donation is processed by 360MatchPro. In order to avoid sending multiple emails to one donor, partitioned amounts to each campaign are not processed separately.
Why doesn't 360MatchPro process refunds and cancellations?
At this time, when Kindful pushes refunds/cancellations into 360MatchPro, the technology does not link the refund/cancellation to the original transaction. As a result, 360MatchPro cannot associate the refund/cancellation with an existing donation, which means that the refund/cancellation is unable to be processed in 360MatchPro. Double the Donation and Kindful are working together to ensure that this functionality is available as soon as possible.
Why doesn't 360MatchPro import "Do not email" data from Kindful?
Currently, that information is not provided in the data that flows from Kindful to 360MatchPro. Double the Donation and Kindful are working together to deliver an automated solution as soon as possible. In the meantime, 360MatchPro offers a blacklist feature that lets you upload blacklisted emails and phone numbers.
How do I stop the integration?
Navigate to the "Setup" tab in the 360MatchPro portal. Click "Integrations." Click "Stop Integration."
Then, delete the webhook in the Kindful portal.
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