Kindful Default Emails

There are several kinds of automated emails that are sent from Kindful when a donor performs certain actions, such as an online donation. You can customize these emails by creating templates, but there will be default emails that are sent for some, should you not have a template in place. 

Overview

Several default emails are listed below, complete with screenshots so you can see what is being sent. Keep in mind, these are from the demonstration Sea Turtles account Kindful uses, so there will be slight variations specific to your account and donor data.

Linked Articles:

Creating Email and Letter Templates


Successful Transaction

When a donor makes a donation on a Kindful page, they will receive an automated email receipt from Kindful.

Default_Transaction_Receipt.png


Failed Transaction

When a donor's attempted donation on a Kindful page is declined, they will receive an automated email from Kindful alerting them.

Default_Failed_Transaction.png


Email Confirmation

Following a donation or Kindful account creation, one will receive a confirmation email from Kindful.

Default_Account_Confirmation.png


Credit Card Expiring Soon

When a donor's saved credit card is expiring soon, they will receive an email 60 days prior to the expiration date on their card.

Default_Card_Expiration.png


Crowdfunding Team Creation Invitation

When someone is invited to create a team for a Crowdfunding page, they will receive an email. Note: the image is determined by your banner image in the Cause, and the invitation message can be customized in the Cause's settings.

Default_Cause_Leader_Invite.png


Invitation to Support a Crowdfunding Page

Cause team leaders can invite others to support their team, and they will receive an email like this:

Default_Cause_Member_Invite.png


Still have questions?

Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member. 

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