Text-to-Give

This article covers Kindful's Text-to-Give feature. See how to set it up, and how it works on the donor side.



Overview

Text-to-Give options have shown to be incredible tools for modern fundraisers. Using this tool makes it easier to quickly inform your donors in direct response to any need that arises.  



How it works

To get started, you'll pay a one-time setup fee of $150. This initial fee also includes your first allotment of 1,000 text messages (you can always add more). We'll provide you with a ten-digit phone number. In Kindful, you will be able to decide your keyword and create your response message. 

When prompting people to donate, you would give them your Text-to-Give phone number. You would ask them to send (text) a message to your number using a specific keyword. In response, they would receive the message you created (a general update, a link to a donate page, information about a new fundraising event, etc.). Donors would then follow the prompt to interact with your organization.

Note: Texting to donate directly to a carrier isn't offered at this time, due to high carrier fees and long turnaround times to getting your funds.

To enable this feature, please contact Kindful Support.

Once enabled, you can follow this guide to set up your account's Text-to-Give.



Setting up

Go to Fundraising, then Text-to-Give.

If your Text-to-Give has been correctly enabled for your account, you'll see a phone number listed, when it was created, and an option to Edit.

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Once you've started editing your Text to Give setup, you'll be faced with some keyword options.

   
Keyword The word your donors will need to text to the provided number.
   
   
Response Message The message your donors will receive after they've texted the provided number.
   


Example

Here's how a typical Text-to-Give scenario would look on an iPhone.

First, donors will text the keyword you set up – "GIVE" (for example) – to the number Kindful has provided for your account.

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Donors will receive the custom message you created to be sent in response. In this example, we placed a link for them to open.

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Their interaction with the link will take them to a destination of your choice. We recommend a donation page. They will be able to select the amount and fill in their payment details from this screen on their mobile device.

 

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After donating, donors will receive the same automatic email receipt you have designated for normal donations to that campaign.

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