This article covers Kindful's Text-to-Give feature. See how to set it up, and how it works on the donor side.
Text-to-Give options have shown to be incredible tools for modern fundraisers. Using this tool makes it easier to quickly inform your donors in direct response to any need that arises.
How it works
To get started, reach out to Kindful Support. We'll provide you with a ten-digit phone number that starts with 1,000 text messages. In Kindful, you will be able to decide your keyword and create your response message. You can also have more than one keyword and response message.
When prompting people to donate, you would give them your Text-to-Give phone number. You would ask them to send (text) a message to your number using a specific keyword. In response, they would receive the message you created (a general update, a link to a donate page, information about a new fundraising event, etc.). Donors would then follow the prompt to interact with your organization.
|Note: Texting to donate directly to a carrier isn't offered at this time, due to high carrier fees and long turnaround times to getting your funds.|
To enable this feature, please contact Kindful Support.
Once enabled, you can follow this guide to set up your account's Text-to-Give.
Go to Fundraising, then Text-to-Give.
If your Text-to-Give has been correctly enabled for your account, you'll see a phone number listed, when it was created, and an option to Edit.
Once you've started editing your Text to Give setup, you'll be faced with some keyword options.
The word your donors will need to text to the provided number.
Keywords are not case sensitive from a donor perspective, so donors can enter keywords in any case (e.g. GIVE, Give, gIvE)
|Response Message||The message your donors will receive after they've texted the provided number.|
Here's how a typical Text-to-Give scenario would look on an iPhone.
First, donors will text the keyword you set up – "GIVE" (for example) – to the number Kindful has provided for your account.
Donors will receive the custom message you created to be sent in response. In this example, we placed a link for them to open.
Their interaction with the link will take them to a destination of your choice. We recommend a donation page. They will be able to select the amount and fill in their payment details from this screen on their mobile device.
After donating, donors will receive the same automatic email receipt you have designated for normal donations to that campaign.
Still have questions?
Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.