When a donor comes to a Kindful donate page to process a secure Credit Card or ACH transaction, they will be presented with a CAPTCHA to authenticate their session.
How it Works
Alter the number of payments it takes for CAPTCHA to be presented in your Transaction Settings by going to Settings > Fundraising Settings > Transaction Settings, but by default, this number is set at 3.
You can also set this in your General Settings for things like Registration Forms. Each CAPTCHA setting will need to be enabled to work properly.
What does CAPTCHA do?
CAPTCHA tracks payment attempts by IP address, which is unique for each user. After the specified number of payment attempts, donors will need to solve a CAPTCHA puzzle to be able to process their donation, thereby proving their humanity.
Who sees the CAPTCHA puzzle?
Only your donors will see this puzzle. If you charge a donor directly from their Kindful contact record, you will not need to solve this puzzle.
Can we disable this feature?
We cannot disable this feature due to compliance measure put in place by the payment gateways. Disabling this feature could have negative consequences like potential fraudulent payments and expensive chargebacks to your account, which cost you money.
Still have questions?
Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.