Shopify Transactions Entering Kindful "Anonymous"

Overview

This article covers the unique edge-case when contacts come in as Anonymous from your Shopify integration.

Linked Articles:

Shopify: Overview & Connecting


Anonymous Contacts

 If you have connected Shopify to Kindful, and you are seeing new orders come through into your Activities page with the name "Anonymous Anonymous" and also lack additional details, make sure that when you are Creating a Webhook in Shopify (Settings > Notifications > Create Webhook) you have setup your webhook to send on Order Creation.

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Still have questions?

Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member. 

 

 

 

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