We certainly hope that we never need to hear you say this to us, however if you do ever find the need to terminate your services, requests should be in writing, via email to firstname.lastname@example.org
From the terms that were agreed to when signing up for service:
Please note that inactivity does not constitute automatic termination. If you have elected a month-to-month agreement, your request to terminate will take effect at the end of the month in which such request was made. If you have elected a longer agreement term, your request to terminate will take effect at the end of your selected contract term. In either case, the date the termination takes effect will be called the Termination Date. Customer is responsible for payment for any services rendered up through the Termination Date. Kindful will not prorate charges to the Termination Date and the Customer will not receive a credit or refund for any unused services. If Customer has paid in advance for a certain period of time for the Kindful Service or any portion thereof and terminates prior to the completion of that period, that payment is non-refundable.
In the event you need to dispute a charge, these must be made within 60 days of the date of the bill that initially contained the charge. Disputes can only be made in writing, via email to email@example.com
For more information, please see kindful.com/terms