National Change of Address (NCOA) Scrub Subscription Service



Kindful offers an easy way to setup address verification and get an address update as well as clean up your Contacts' United States physical mailing addresses using the National Change of Address Service (NCOA). To understand how the USPS handles abbreviations as they pertain to Street Addresses, please see the attached file at the bottom of this article.

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Contact Profiles

What Is It?

This is a paid service offered through Kindful. Your Kindful Contacts' addresses are cross referenced with the National Change of Address (NCOA) database. When a match is found, the corrected, up-to-date address appears in Kindful where you can review and "accept" the updates into your Kindful database, replacing old, incorrect addresses with new, correct addresses. There's no need to export or import data. Everything happens right inside your Kindful account.

Of Note: This service will not remove or update incorrect, incomplete, or missing addresses (e.g. when a donor enters their address incorrectly or has missing details in their address), nor will it provide new addresses for contacts that don't currently have an address (e.g. imports from Mailchimp that have only an email). It's very effective at updating correct addresses of donor's that have moved to their correct new address.

NCOA Scrub Subscription Service

The best way to ensure your Contacts' addresses are kept current is to opt in to Kindful's NCOA Scrub Subscription service.

Each quarter, (every 3 months), you'll pay a discounted fee for your NCOA scrub.

How to Get Started

  1. Email to opt in to Kindful's NCOA Scrub Subscription service.
  2. We'll collect your payment and schedule your first NCOA scrub. We'll let you know when the NCOA scrub has finished running. The results will be displayed in Kindful for your review under "Address Verification" in Settings. 
  3. You'll review and accept each change individually, or all changes at once. Updates are then made automatically to your relevant contact records.

Of Note: This service is available to Contacts with complete (address, city, state, postal) United States mailing addresses only.

Still have questions?

Feel free to send our support team an email, or you can start a live chat found in the lower left hand corner of your Kindful Admin account to speak to a team member. 

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