Overview

Kindful follows industry-standard practices when it comes to data security in Kindful. Read more below for additional information.

Linked Articles:

- PCI Compliance

- Kindful's Data Security Practices.

Is my data safe in Kindful?

Your data is safe and recoverable should there be an issue. 

In the event of a Kindful hardware failure or software anomaly, we can roll back to any point in time to view and retrieve your data. Since this is a non-trivial exercise, it is not possible to perform this service for anything less than a major outage or related issue. However, rest assured that your data is safe and recoverable should there be a major issue. If you need to make any bulk changes to your data under normal circumstances, see Bulk Edit Activities (for transactions) or Bulk Editing Your Contacts.

Kindful takes precautions to safeguard your PII against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.

You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.

We agree to hold your account information, lists and data in strict confidence. We do not now, nor will we ever, rent, sell or in any way share your data with any third party. The only time Kindful will ever share ANY information related to your Kindful account with an outside organization is if (a) the outside organization is processing your payment for the Kindful Service and requires certain information necessary for the transaction, (b) the outside organization is the federal government or other agency empowered to require us to divulge your personal or account information, (c) Kindful is highlighting examples of your templates, campaigns or case studies and have obtained your permission prior to the divulging of such information, or (d) Kindful is reporting on or using our overall customer base and activity, in which case we will only divulge general, aggregate (non-personally identifiable) information.

In creating your Kindful account, you will create a username and a password that controls access to your account and all of the data stored within that account. The Kindful Service stores an encrypted version of your password for added security, but you understand and acknowledge that you are ultimately responsible for maintaining control of that username and password and ensuring its proper use by authorized personnel only.

Kindful adheres to the data privacy principles of the Safe Harbor program, designed to provide U.S. companies with guidance on how to provide adequate protection for personal data from Europe as required by the European Union’s Directive on Data Protection. Kindful is listed in the United States Department of Commerce’s Safe Harbor directory of self-certifying companies, available here.

Still have questions?

Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.