"QBWC1039: There was a problem adding the application. Unique OwnerID/FileID pair required."
This is an error message you may see in Step 9 of setting up your QuickBooks Desktop connection in Kindful. This step is where you choose the qwc file and open it. If you find yourself seeing this error, please try these steps:
- Try going to the following location in QuickBooks.
- Edit > Preferences > Integrated Applications > Company Preferences
- If "kindful production" is there, please remove it and retry the steps again.
Still have questions?
Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.