Update the Billing Method for Your Account

Overview

If your billing information is no longer accurate, you'll need to change that info within your Kindful account to keep your subscription active.

Linked Articles:

Subscription Invoices


First, click your name in the top-right corner of your Kindful account, then select Account. Then, click the Billing tab along the top of the page.

Screen_Shot_2020-01-08_at_8.46.19_AM.png


Billing Contact

You can view, edit, and add Billing Contacts for your account. To access this, your Kindful user must be set as Account Owner.

The Primary Billing Contact shown here is the contact that was used when your Kindful subscription was created. This contact can be edited, but it cannot be removed.

Screen_Shot_2020-01-08_at_8.48.32_AM.png

You can add Additional Billing Contacts by using the + Add billing contact button on this page. This will simply be an email address addition to this list.

Screen_Shot_2020-01-08_at_8.48.41_AM.png


Add (or Remove) Payment Methods

Select Payment Method from the sidebar menu to add or remove a payment method. 

*Note: When adding a new payment method, the new payment method will become the Primary payment method on your account.

Screen_Shot_2020-01-08_at_8.57.05_AM.png


+ Add Payment Method

To add a new payment method to Kindful, click the + Add Payment Method on the Payment Method screen.

 Screen_Shot_2020-01-08_at_9.02.43_AM.png

Enter your new bank account or credit card info. Clicking "Submit Payment" will submit and save your new payment info. 


Bank Account 

Screen_Shot_2020-01-08_at_9.04.48_AM.png


Credit Card

Screen_Shot_2020-01-08_at_9.04.56_AM.png


Still have questions?

Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments