This article gives an overview of the Eventbrite integration with Kindful, and shows you how to connect Eventbrite to your Kindful account.
Overview of the Eventbrite integration
Eventbrite Orders are assigned to be hard credits.
The purchaser/donator will get a hard credit on their profile (thus impacting your YTD numbers) and the attendees that used these purchased tickets will have soft credits created on their contact records.
Connecting to Eventbrite
Log in to Kindful and go to Apps > App Directory on the left sidebar.
Find Eventbrite from the list and select Learn More.
Next, click Connect.
After you click Connect, you will need to confirm the connection.
Next, you'll be redirected to Eventbrite’s login page where you need to enter your Eventbrite login credentials if you are not already signed in. When asked, select Allow to permit Kindful to access your Eventbrite account.
With this integration connected, your event registrant information and ticket prices will flow into Kindful from Eventbrite. New contacts will be created in Kindful if a registrant doesn't yet exist, and contact info will be appended if a registrant already exists in Kindful.
You will now also see Eventbrite Registrations has been added as an activity type in the Activities section of Kindful, so you can filter by Eventbrite activity.
When connecting Eventbrite, you will have the option to specify a target Campaign toward which the transactions will go. You can also change the default campaign later in the integration settings located under Apps. For transactions that have already come into Kindful from Eventbrite, you can later use the Bulk Edit feature to change the Campaign if you would like.
Having trouble connecting?
Your Eventbrite token may be invalid. Invalid tokens can happen as a result of password changes.
Disconnect Eventbrite, and reconnect it. Here's an article explaining how to fix the issue in Eventbrite:
Still have questions?
Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.