You might find a time when you are trying to find a campaign in your account, but you may have trouble doing so. It could be that the campaign has been disabled, and will need to be re-enabled to filter for it.

Overview

This article explores some of the places a campaign might be, or the state it could be in that is preventing you from being able to see it.

Linked Articles:

- Create or Edit a Campaign

Visible to Public

When creating a campaign using the Campaigns page, you need to make sure that you check a box that says "Visible to public?". This will make the page appear as published. If this is not checked, the campaign will still exist, but your online donors will not be able view the campaign when submitting donations. 

Naturally, you may have campaigns that are not meant to be visible to the public (specific campaigns that are just targeted at certain constituents who won't be online). 

Parent & Child Campaigns

Note that if a parent campaign has one or more child campaigns which are publicly visible, then the parent campaign is automatically made publicly visible.

It is not possible to have a "hidden" parent campaign with one or more "visible" children campaigns.

Disabled

Your campaign may have been disabled. You can check to see if it is in the Disabled list by clicking on the Disabled tab at the top of the Campaigns page.

Disabling/Removing/Deleting Campaigns

At the bottom of the page, you can click Disable if you need to remove/archive. This will remove the campaign from all future use in the system, but won't remove the transactions associated with it for reporting activities.  You will no longer be able to filter by the campaigns name, but the activities related will still appear in searches. 

Of Note: You cannot copy a campaign to recreate it. You must create a new campaign each time.

To re-enable the campaign, click the edit icon next to the Campaign name, and scroll to the bottom of the Campaign edit page. Here, you can enable it again.

Still have questions?

Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.