This article covers the creation of contact groups. The end of the article explains how to remove a contact from a group.
Groups are a way to help you easily organize contacts.
Organizing contacts into groups is extremely efficient, giving you flexibility to:
- See all groups by selecting Groups from the left sidebar
- Filter for donations by group in Activities
- See who is in a group on the Contacts page by using the filter: In Group: "group_name"
Groups also serve a purpose in our integrations with both MailChimp and Emma. The Groups you make in Kindful equate to your "Send To" lists in Emma (Audience Lists) and in MailChimp (Segments).
Creating a group
Go to Contacts on the left sidebar.
If you need to find a specific list of people, enter in any applicable filters first.
Once you see the people you need, select contacts by clicking the check boxes in the top right corner of their card.
Click Add/Remove Group on the right sidebar.
Select Add selected contacts to Group from the dropdown.
To add the selected contacts to an existing group, select the existing group from the list.
To create a new group with those contacts, select the box at the bottom and type in the new group name.
Viewing a group
After you've made a group of contacts, you can view this group by going to Groups on the left sidebar.
From here you can select Actions to do a handful of things. You can click on View Contacts to get to a filtered view of your contact records. You can View Insights to see a detailed breakdown of your Group members. You can click Edit to add more contacts to your group. You can click Delete to remove a Group from Kindful. You will also see any action options, like refreshing from your connected email marketing solution.
Of note: If you do not see your connected email marketing platform as an option to refresh from, this is because it is in a constant state of connection, so no push to refresh is necessary.
Removing a contact from a group
There are a few ways you can remove contacts from a group.
After you've gone to Groups and selected the group you want to look at, you can select View Members from the right sidebar.
This will take you to the Contacts page, where you will see a list of contacts belonging to that group. From here, you can do one of two things:
1. Remove multiple contacts at once
Select the checkboxes for each contact you'd like to remove from the group.
After choosing, select Add/Remove Group from the right sidebar (the same button you pressed to add the contacts to a group earlier).
Instead of choosing to add the selected contacts to a group, you'll choose Remove selected contacts from group.
2. Remove a single contact at a time
Select a contact to view that contact profile.
Look for the box labeled Groups and select Edit Groups. This will show a list of the groups that contact is in.
Select Remove on the right to remove the contact from that group.
Still have questions?
Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.