Overview

You can remove (archive) contacts from an Active state and move them into an Archived state to help keep your database clean and easy to manage. You can also retrieve the archived files as well. Read below for a guide on how to complete this process.

Archiving Contacts

When you have had previous interactions and/or transactions with a donor, you don't want to delete the connection to that person since their interactions may come up in searches as a part of your organization's history. For your data's safety, we allow you to archive contacts. 

1. On the Contacts Page, select the contacts you would like to archive. Contacts can be selected one by one or in bulk. For manual selection, click the checkbox on a contact profile. For bulk selection, click the "Select All" button on on the right side menu. 

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2. Click the "Bulk Edit" button on the right side menu. In a new window, there will be a choice to archive selected contacts from the dropdown menu. Note: The “Bulk Edit” button will only appear after contacts have been selected. 

To find archived contacts and unarchive them

1. On the Contacts page, filter for "Is Archived: Yes" in the Current View bar. 

2. Click on the contact profile you wish to unarchive. 

3. Inside the contact profile, click the Profile tab along the top of the profile.

4. Scroll down until you locate the Archive this contact checkbox and deselect it. Be sure to save your changes.

5. This will unarchive your contact.                                                                    

Alternately, you can bulk unarchive as well. Follow the same steps you took to archive a set of contacts (Filter on the Contacts page > Select the contacts > click Bulk Edit in right-hand sidebar), and when you select the Bulk Edit > Is Archived option, you can set the batch of contacts to "No".

Of Note: If an archived contact makes an online contribution via a Kindful Donation Page, Plugin, or Event, using the same confirmed credentials that exist on their archived record, they will be automatically un-archived.

Still have questions?

Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.