Your Zip/Postcode is Incomplete Error


This article outlines an error donors see when using the Donation Plugin.

Linked Articles:

- Creating a Donation Plugin

"An embedded page at says "Your Zip/Postcode is incomplete."

What does this mean?

When a donor is completing the donation widget form, you have the option to collect the address on the donation form as a way to create more complete contact profiles with these online donations.

In the top part of the plugin where you enter in the Credit Card details, a ZIP (code) is required. This is to the right of the CVV entry box. This postcode is meant for billing purposes as a part of the verification required by the gateways. This is because a billing address can vary from a postal address. 

Then, as you move through the donation flow, a mailing address can be entered. This mailing postal code can be different than that of the billing postal code.



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