This article outlines an error donors see when using the Donation Plugin.
"An embedded page at xyz.kindful.com says "Your Zip/Postcode is incomplete."
What does this mean?
When a donor is completing the donation widget form, you have the option to collect the address on the donation form as a way to create more complete contact profiles with these online donations.
In the top part of the plugin where you enter in the Credit Card details, a ZIP (code) is required. This is to the right of the CVV entry box. This postcode is meant for billing purposes as a part of the verification required by the gateways. This is because a billing address can vary from a postal address.
Then, as you move through the donation flow, a mailing address can be entered. This mailing postal code can be different than that of the billing postal code.
Still have questions?
Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.