"Unknown" Contacts From Stripe

This article explores the circumstance around when you may receive a contact labeled "Unknown" in your database. 

Basic transaction flow

When you first set up Kindful, you have to choose a payment gateway for gifts to be processed through. Those options consist of Stripe, Authorize.Net, or PayPal. Once a gateway is set up, you can process donations through a Kindful donation page, on your website with the Donation Plugin, through a Kindful Cause, or in person using the Collect for Stripe or Payment (for Stripe) apps. 

Once you collect a gift, both the donor's transaction and personal information get synced into your Kindful account. This allows you to keep track of gifts given, and attribute which gift to whom, as well as to grow your database.

Seeing "Unknown" contact with transaction

When you see a transaction with the donor listed as "Unknown", this is because Kindful received notice of a new transaction, but couldn't detect a name on that specific transaction that came from Stripe. Kindful is set up this way so the transaction can still come through, and you can account for it, even if there was no personal info associated with that gift.

An "Unknown" contact could occur simply because the originating application did not associate a Stripe Contact with the Stripe transaction. (Or, did not create a Stripe Contact). You can usually verify whether or not this by logging into your Stripe account. (Do you see a "Contact record" associated with the transaction?)


If you have any more questions about your Stripe data in Kindful, please reach out to our support team; we are always happy to help!


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