This article is an FAQ for our Crowdfunding (Causes) feature.
Donating to a Cause vs a Team
If a donor gives directly on the Cause root page for the Crowdfunding campaign you've created, that transaction will not be attributed in a way that moves the needle. In creating a Cause, you chose which Campaign you'd like that Cause to funnel into. A donation directly to a Cause will be attributed to the Campaign that Cause is funneling into.
To make that transaction go toward a Cause, it will need to be attributed to a specific Team. After someone has donated directly to a Cause, you can edit that transaction and change the attribution to go toward a specific Team within that Cause.
You can choose any team you'd like, or create your own team that you use to funnel some of these generic transactions into.
How to attribute a recurring transaction to a team
To get recurring to display on a cause team page, you need to go to donor's profile and click on the Payment Info tab. From there, you need to Edit the Recurring Transaction itself, and make sure it is pointing to the proper campaign, cause, and team.
Still have questions?
Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.