Kindful Crowdfunding FAQ

Overview

This article is an FAQ for our Crowdfunding feature.

Linked Articles:

- Creating a Crowdfunding Campaign

- Crowdfunding vs. Campaigns

- Remove a Crowdfunding Team

- Inviting New Teams to Crowdfunding

- Create Teams from a Group

- How Team Totals are Calculated

- Understanding Crowdfunding Pledges


Donating to a Crowdfunding campaign vs a Team

If a donor gives directly on the Crowdfunding root page for the Crowdfunding campaign you've created, that transaction will not be attributed in a way that moves the needle. In creating a Crowdfunding campaign, you chose which Campaign you'd like it to funnel into. A donation directly to a Crowdfunding campaign will be attributed to the Campaign that Crowdfunding campaign is funneling into.

To make that transaction go toward a Crowdfunding campaign, it will need to be attributed to a specific Team. After someone has donated directly to it, you can edit that transaction and change the attribution to go toward a specific Team within that Crowdfunding campaign.

You can choose any team you'd like, or create your own team that you use to funnel some of these generic transactions into.


How to attribute a recurring transaction to a team

To get recurring to display on a Crowdfunding team page, you need to go to donor's profile and click on the Payment Info tab. From there, you need to Edit the Recurring Transaction itself, and make sure it is pointing to the proper campaign, Crowdfunding campaign name, and team. 


Can a donor give anonymously?

Yes, when donors give via a crowdfunding page, post-donation, they have an option to A) leave a note in support that will display in the recent donations ticker and B) make their gift anonymously. Making the gift anonymously means that the name is hidden on the ticker on the team page, but your organization will get the proper information for things like tax receipting.

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I created a Crowdfunding campaign, and when I go to the public page, it defaults to my donation page. Why is that happening?

When you create your Crowdfunding campaign, you set a start date as well as an end date. If you are trying to access your crowdfunding campaign outside of these date parameters, the crowdfunding campaign link will default to a general donate page. This most commonly happens at the end of a crowdfunding. campaign.


Why can I not invite team members to my page?

When you are creating a crowdfunding campaign, and you need your contacts to have access to creating the page, there are two things you need to make sure are set properly:

  1. The day you are trying to have your contacts access the crowdfunding campaign are within the crowdfunding campaign's date settings (as above).
  2. You need to also make sure you have the option set to "Allow registration on cause page". This is set on the Messaging tab when creating the crowdfunding campaign.

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Can I change a team page's URL?

 The URL of a team page will be automatically generated based on the name the team leader applies when creating it. This cannot currently be customized after it has been created.

If you have a team page URL that will not work, you would need to delete that team and recreate it to reset the URL.


Still have questions?

Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member. 

 

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