This article contains specific questions and answers of the CrowdRise integration. If you're interested in seeing an overview or connecting CrowdRise, learn more here.
Why does a transaction show a higher amount in Kindful compared to CrowdRise?
Kindful displays the gross transaction total. It’s important for you to see the gross transaction in Kindful because that is the total amount your donor gave and therefore has tax implications.
CrowdRise displays a “donation amount”. That donation amount might be the gross donation (if the donor did not elect to cover your CrowdRise fees) or it might be a net amount (if the donor elected to cover your CrowdRise fees).
In order to know what your net transaction is from CrowdRise, please view the transaction in CrowdRise.
Kindful imports transactions processed through Crowdrise as Credit.
Transactions manually entered into Crowdrise are imported to Kindful as Cash.
If you want to disconnect your CrowdRise account from Kindful, go to to Apps, then App Settings under CrowdRise. Select More, then Disconnect.
All CrowdRise Teams, transactions, Contacts, and records that were imported will remain in your Kindful account, but new transactions and contacts will not sync from CrowdRise.
Registration fees in Kindful
CrowdRise offers organizations the ability to publish an event and take registrations for an event through CrowdRise. The direct registration fee will not flow into Kindful unless the following setting is specified in your CrowdRise account. When creating your event, make sure to reach out to your CrowdRise account manager and ask them to set "Registration as a Donation" in your account so that this data will flow into Kindful. This is an admin only feature and can only be set by your CrowdRise account manager.