This article contains specific questions and answers of the CrowdRise integration. If you're interested in seeing an overview or connecting CrowdRise, learn more here.
Why does a transaction show a higher amount in Kindful compared to CrowdRise?
Kindful displays the gross transaction total. It’s important for you to see the gross transaction in Kindful because that is the total amount your donor gave and therefore has tax implications.
CrowdRise displays a “donation amount”. That donation amount might be the gross donation (if the donor did not elect to cover your CrowdRise fees) or it might be a net amount (if the donor elected to cover your CrowdRise fees).
In order to know what your net transaction is from CrowdRise, please view the transaction in CrowdRise.
Why does CrowdRise add duplicate contacts in Kindful?
Kindful doesn't receive a unique contact ID from Crowdrise that could tie a donor and a team member together. This means if someone with the same name becomes a team member, but also just donates to the organization through CrowdRise, then their contact will be added twice.
Since CrowdRise doesn't send contact info with a unique contact ID, there's currently no way for us to determine if a donation from "John Doe" is from the team member named "John Doe". We therefore aired on the side of caution, and don't automatically assume that 2 CrowdRise contacts with the same name are the same person.
Rather, an admin user can review potential duplicate records in Kindful's Contact Duplicate Finder, and cast judgement on whether or not 2 CrowdRise contacts represent the same person.
Kindful imports transactions processed through Crowdrise as Credit.
Transactions manually entered into Crowdrise are imported to Kindful as Cash.
There is no way to change this behavior.
If you want to disconnect your CrowdRise account from Kindful, go to to Apps, then App Settings under CrowdRise. Select More, then Disconnect.
All CrowdRise Teams, transactions, Contacts, and records that were imported will remain in your Kindful account, but new transactions and contacts will not sync from CrowdRise.
Registration fees in Kindful
CrowdRise offers organizations the ability to publish an event and take registrations for an event through CrowdRise. The direct registration fee will not flow into Kindful unless the following setting is specified in your CrowdRise account. When creating your event, make sure to reach out to your CrowdRise account manager and ask them to set "Registration as a Donation" in your account so that this data will flow into Kindful. This is an admin only feature and can only be set by your CrowdRise account manager.
Merging Contacts in Kindful
When you merge 2 contacts in Kindful, and both have a CrowdRise ID, the Primary Contact record'sCrowdRise ID will remain as the Primary CrowdRise ID. However both Crowdrise IDs are now associated with this Contact in Kindful. Any future CrowdRise transactions for either CrowdRise contact will sync into Kindful's contact record. The contact record will not unmerge. Another duplicate record will not be created.
Contacts who Register for Multiple CrowdRise Events
The CrowdRise Contact ID (external_id in Kindful) is specific to the customer, so each contact will only ever have one CrowdRise ID no matter how many events for which they register in CrowdRise.
Crowdrise sends information to Kindful to initiate a sync approximately every hour on the hour.