This article outlines what you need to do to make changes to your DNS settings so that email receipts for Kindful donations come from your organization's email address, and not from email@example.com.
When a receipt email is automatically sent to your donors in response to an online gift, it is sent from firstname.lastname@example.org.
This won't impact the deliverability of your receipts, but you may want the additional customization so your donors see someone more familiar.
Change the "from" email address
To allow for this to work, you will need to add two text records to your DNS settings.
Follow the instructions here, and add these two records (SPF and DKIM) on your domain.
Once you're done, let us know at email@example.com and we can monitor the status!
Read below for a few examples of how to setup DNS settings on popular CMS tools.
The exception to this rule is the "event registration success" email when using our Registration Forms. It always comes from
Change the From Address by Adding DKIM and SPF records to GoDaddy
Kindful supports custom sender addresses from your domain. To enable this feature, you must configure DNS settings so Kindful can send signed emails on your behalf.
To begin, you must contact Kindful support to obtain the required SPF and DKIM records for your account and to confirm ownership of the domain. Then follow these steps:
1. Log into your GoDaddy account.
2. From the “My Accounts” page, find the domain you are setting up and click “Manage DNS.”
3. Under Records, scroll down to the bottom and click “Add”. Add the DKIM record like this:
4a. If you do NOT have an SPF record yet, add a new entry for the SPF record:
4b. If you DO have an existing SPF record, you MUST NOT add another SPF record. Update the existing record with "include:spf.mandrillapp.com" (before the last operator, which is usually ?all, ~all, or -all):Of Note: Make sure to review any other sources that you may send email from and add them to your SPF record. For instance, if you use Google Apps you would also have include:_spf.google.com in your SPF record. Failure to do so will break your Google Apps email.
5. Contact support to confirm domain ownership and DNS configuration. We’ll also make any changes to your Kindful account at this time to enable custom sender addresses.
DKIM and SPF records
There are values that must be inserted in each record for your domain. Please contact Kindful Support to get the correct values to insert into your setup if needed.
Check your SPF configuration with an SPF validator. Enter your domain name in the first text box and click Get SPF Record (if any) for a diagnostic of your SPF records.
If you already have an SPF record, update the existing record instead of adding a new one. The specification for SPF records requires that there only be one TXT record for SPF.Check your DKIM configuration using the DKIMCore validator. Enter mandrill as the selector and your domain name.
In some cases, you may have to wait a few hours for changes to take effect. DNS takes time to propagate.
Change the "reply to" email address
Alternatively, you can leave the email's "from" field to remain as firstname.lastname@example.org and just change the "reply to" field of the email. This will allow any reply to that email to be sent to an address of your choosing.
Click on your name in the top right corner of your Kindful account. Then go to Account, then Organization Details. At the bottom of that list you'll see Set your "reply to" email address where you can add the email address you'd like.
Still have questions?
Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.