Send Emails from Your Address (not support@kindful.com)

Change the "from" address on transaction receipts to come from YOUR organization and not Kindful.

Overview

This article outlines what you need to do to make changes to your DNS settings so that email receipts for Kindful donations come from your organization's email address, and not from support@kindful.com

This will not impact the deliverability of your receipts, but you may want the additional customization so your donors see someone more familiar.

Linked Articles:

Creating Email/Letter Templates

Add a Signature to Your Templates


Change the "from" email address

To allow for this to work, you will need to add two text records to your DNS settings.

Follow the instructions here, and add these two records (SPF and DKIM) on your domain.

Once you're done, let us know at support@kindful.com and we can monitor the status!

Read below for a few examples of how to setup DNS settings on popular CMS tools.

The exception to this rule is the "event registration success" email when using our Registration Forms. It always comes from no-reply@kindful.com


Change the From Address by Adding DKIM and SPF records to GoDaddy 


Change the "reply to" email address

Alternatively, you can leave the email's "from" field to remain as support@kindful.com and just change the "reply to" field of the email. This will allow any reply to that email to be sent to an address of your choosing.

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Click on your name in the top right corner of your Kindful account. Then go to Account, then Organization Details. At the bottom of that list you'll see Set your "reply to" email address where you can add the email address you'd like.

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Still have questions?

Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member. 

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