You may notice that donation receipt emails come from email@example.com. It is possible to customize the "from: email address to your domain. This change affects all transactional emails coming from Kindful (e.g. automatic email receipts, Acknowledgement tool emails, registration form receipts). System emails (e.g. password resets, etc.) will continue to come from firstname.lastname@example.org.
This article outlines what you need to do to make changes to your DNS settings so that email receipts for Kindful donations come from your organization's email address, and not from email@example.com.
This will not impact the deliverability of your receipts, but you may want the additional customization so your donors see someone more familiar.
Change the "from" email address
To allow for this to work, you will need to add two text records to your DNS settings.
Follow the instructions here, and add these two records (SPF and DKIM) on your domain.
Once you're done, let us know at firstname.lastname@example.org and we can monitor the status!
Read below for a few examples of how to setup DNS settings on popular CMS tools.
The exception to this rule is the "event registration success" email when using our Registration Forms. It always comes from
Change the "reply to" email address
Alternatively, or in addition, you may want to change the "reply to" field of the email. This will allow any donor replies to Kindful receipt emails to be sent to an address of your choosing. You can set this to any email you want, though in many cases you may want this address to be the same as the one set for your "from" email address. If left blank or as a different email some email servers, such as gmail, may mistakenly flag emails as fraudulent. When left blank donor replies through clicking "reply" to automated emails may be sent to Kindful instead of the organization email. To limit this you can change the "reply to" to your organization's donor facing email.
Click on your name in the top right corner of your Kindful account. Then go to Account, then Organization Details. At the bottom of that list you'll see Set your "reply to" email address where you can add the email address you'd like.
Still have questions?
Feel free to send our support team an email, or you can call the phone number found in the lower left hand corner of your Kindful Admin account to speak to a team member.